Good preventive health care for your new puppy or adult dog makes a big difference in their lives. The Optimum Care program is designed to reduce the cost of pet ownership by providing routine care to reduce the risk of disease through early detection.
Enrollment Fee: Please give us a call at 403.342.6040 * Additional charges will apply for in heat, cryptorchids, retained deciduous teeth etc. ** Additional charges will apply for extractions
Questions & Answers
Optimum Care is a program of preventive health care plans specifically designed for your cats and dogs. The program takes a group of core services and offers them at a discounted rate. Plan members pay through annual or monthly payments, making budgeting for a pet’s health care needs easier and more convenient.
No. Pet insurance is designed to protect against your pet’s unexpected accidents and illnesses. Our plans provide optimal wellness healthcare for your pet, based on their lifestyle and needs. The plan allows you to spread payments over a 12 month period while providing you with excellent value, special pricing and discounts.
The enrollment fee and first monthly payment are due at the time of sign-up. You just need to read and sign a simple contract and fill out and sign a document that permits the monthly withdrawals from your bank account by debit, or charges to your credit card.
Yes. You can choose to pay for the plan in its entirety (including enrollment fee) at the time you sign up. You will be notified proactively as your plan comes up for renewal. You can continue with the existing plan or a new plan where you can elect to do a lump sum payment for the year again or go to the monthly option if you prefer.
You can change from the Basic to the Enhanced Plan any time during the year – a change from Enhanced to Basic needs to occur at the year anniversary date.
No. The plan will automatically renew on the anniversary date without an enrollment fee. We will contact you approximately 30 days prior to the plan renewal date. Plans that are renewed after 30 days of the previous plan expiring will require the enrollment fee to be applied.
Yes. Our hospital requires appointments so we can provide excellent service to all our clients and patients. For our plan members, you are more than welcome to contact us about “day-stay appointments”, where you leave your pet with us for the day or portion of the day at no additional charge.
Your second pet will receive a 50% discount off the enrollment fee. Any additional pets have no enrollment fee upon signing up for the plans.
In these circumstances, you are welcome to pay the difference between the out-of-plan costs of the services used to date, and the total monthly installments paid.
Losing a pet is very emotional. We understand this and will consider the plan paid in full, with no further payment required.
As our province enters the next phase of the reopening plan, we are opening our doors with some restrictions.
Call when you arrive for your pet’s appointment.
One person permitted in the exam room during your pet's appointment.
An RVT will assist and hold your pets for their appointment - please remain seated in your chair to maintain social distancing.
Masks must be worn in the hospital at all times.
Use hand sanitizer upon entry.
2. SURGERY APPOINTMENTS
Call when you arrive for your pet’s surgery appointment.
An RVT will ask you some questions over the phone about your pet and obtain verbal consent to perform the surgery.
You will then be instructed to bring your pet to the ‘Nose’ or ‘Tail’ door.
3. FOOD AND MEDICATION
Call your order in ahead of time.
When you arrive to pickup your order, enter through the main doors.
For social distancing purposes, a limit of 4 people in the reception area at one time. If there are more than 4 people in the reception area, please wait outside.
4. ONLINE ORDERING
Online shopping is available for your pet from the comfort of your own home 24/7. Your order will be delivered directly to your home! Visit our website and click on "Online Store" to register. It’s that easy!
5. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
6. NEW PET OWNERS
Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.
7. OPERATION HOURS
We are OPEN with the following hours: Monday to Friday: 8:00 am - 5:00 pm Saturday: 9:00 am - 1:00 pm Sunday: CLOSED
We will always be here, so your pet will continue to receive the care they deserve. With this new system, we will provide our medical services without compromising the health and safety of our dedicated team members. This protocol may take longer; however, it is something we have to do to keep our community safe. With that in mind, please be extra patient and kind to our team members. These circumstances place added responsibilities and stress on all of us.
These measures are temporary and we will reassess as time goes on. Please keep a lookout for any further updates from our team. Together, we can all help in stopping the spread of Covid-19.
If you have any questions or concerns, please do not hesitate to call us at 403-342-6040. Please note that we are receiving more calls than usual. We apologize for any delays that you may experience when reaching out to us.
Your dedicated team at Lomsnes Veterinary Hospital