Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
As a valued client of our practice, you can expect our full attention to your pets’ needs and we will provide all services with courtesy and respect. When you arrive for your appointment you will be warmly greeted by two-legged and four-legged staff members. We will weigh your pet and assist you into an examination room. A Registered Veterinary Technician (RVT) will take a history on your pet for the veterinarian. A veterinarian will then examine your pet from nose to tail, answer any questions, and plan further diagnostics or treatment as necessary. A RVT will wrap things up, and will provide you with further educational information and answer any questions to ensure you are well informed about your animal’s health. Our receptionist will finalize the billing and schedule any needed follow up appointments. We are excited to meet you, your family, and your furry family members.
With recent changes to restrictions on businesses, we can continue providing our full range of services, under certain restrictions. As our province enters the next phase of the reopening plan, we have some updates to share with you about our safety measures effective Monday, July 6, 2020.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
To book an appointment, please call 403-342-6040 or email firstname.lastname@example.org. Due to higher than normal call volume, we may be busy with other clients and patients. Please leave us a message or send us an email and we will get back to you as soon as possible. We appreciate your patience as we do our best to accommodate everyone's needs.
2. SAFETY MEASURES FOR APPOINTMENTS
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us at 403-342-6040.
We will take a history of your pet's health and discuss any concerns over the phone.
A staff member will then meet you at our ‘NOSE’ or ‘TAIL’ doors and escort you and your pet into one of our exam rooms.
One client per pet in the exam room.
Masks must be worn in the hospital at all times. Please bring your own mask. If you do not have one, we will supply you with one.
Use hand sanitizer once you enter the exam room.
Washrooms are for staff use only.
3. PAYMENT METHODS
Credit/Debit cards are the preferred payment method.
4. CURBSIDE PICKUP
We will continue curbside pickup for food and medications. Please call ahead of time, and we will get your order ready. (You can also use our online store and have your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
5. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
6. OPERATION HOURS
We are OPEN with the following hours: Monday to Friday: 8:00 am - 5:00 pm Saturday: 9:00 am - 1:00 pm Sunday: CLOSED
Thank you for your patience and understanding and we look forward to seeing you and your furry family members!
Your dedicated team at Lomsnes Veterinary Hospital