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Privacy Policy

Privacy Policy for Lomsnes Veterinary Hospital Ltd.

Privacy of personal information is an important principle to the Lomsnes Veterinary Hospital Ltd.  We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the services we provide. We also try to be open and transparent as to how we handle information. This document describes our privacy policies.

What is Personal Information?

Personal information is information about an identifiable individual. Personal information includes information that relates to the person’s characteristics (e.g., gender, age, income, home address or phone number, ethnic background, family status), health (e.g., health history, health conditions, health services received by them) or their activities and views (e.g., religion, politics, opinions expressed by an individual, an opinion or evaluation of an individual). Personal information is to be contrasted with business information (e.g., an individual’s business address and telephone number), which is not protected by privacy legislation.

What Information is Protected?

Lomsnes Veterinary Hospital  is responsible for protecting any of your personal information that it has in its possession. This includes all personal information collected for or submitted to a third party to which you have consented (example – laboratory samples).

Collecting and Using Your Personal Information

We collect and use your personal information to:

  • Verify your identity
  • Comply with federal, provincial, local law and by-law requirements
  • Bill goods and services
  • Collect unpaid accounts
  • Send out health care reminders
  • Make referrals to veterinary specialists and/or laboratories
  • Verify information with grooming or boarding facilities

Your personal information may be collected, used or disclosed for any of the purposes identified above. If your personal information is not required for one of these purposes, we will not use or disclose it without your prior consent.

How Do We Gather Your Personal Information?

  • From you when you become a client at our clinic
  • From reporting agencies (i.e. local humane societies, public health authorities)

Your Consent

We require your consent before we may collect, use or disclose any of your personal information, except under special circumstances, including police and/or cruelty investigations or other situations permitted by law.

How Do You Provide Us with Your Consent?

  • Your signature, as provided on a specific “Consent” document
  • Your written, verbal, or implied consent obtained during an appointment
  • Your consent as provided by persons authorized by you to make decisions on your behalf

Accuracy

Lomsnes Veterinary Hospital Ltd.  will make every reasonable effort to ensure that the personal information collected will be as accurate, complete and as up-to-date as possible for the purposes for which the information is to be used.

Safeguards

Lomsnes Veterinary Hospital Ltd.  shall safeguard and protect all personal information under its control by implementing appropriate security measures based on the sensitivity of information.

Lomsnes Veterinary Hospital Ltd.  shall ensure that its employees keep all personal information confidential and comply with the security standards established by this veterinary facility.

Lomsnes Veterinary Hospital Ltd.  shall require that third parties to whom personal information is disclosed have committed to an appropriate level of security (which may include execution of a confidentiality covenant) in protection of such information.

On the disposal or destruction of personal information,Lomsnes Veterinary Hospital Ltd.  shall take the necessary precautions to prevent third parties from accessing such information and to maintain the confidentiality of this personal information.

Transparency

Lomsnes Veterinary Hospital Ltd.  will make specific information about our privacy policies and procedures available to any interested individual.Lomsnes Veterinary Hospital Ltd.  will facilitate access to its personal information policies and procedures, including the identity of our Privacy Officer.Lomsnes Veterinary Hospital Ltd.  will also ensure that individuals are able to gain access to their own personal information.

Individual Access to Personal Information

An individual providing personal information to Lomsnes Veterinary Hospital Ltd.  will be informed of our personal information policy. This individual can access the information in order to ensure its accuracy and completeness, and shall be permitted to have it amended if it is inaccurate or incomplete.

Lomsnes Veterinary Hospital Ltd.  will respond promptly to any request made by an individual to access his or her personal information.

Lomsnes Veterinary Hospital Ltd.  will maintain a full record of all third parties to whom personal information has been disclosed, and will make this record available to an individual whose personal information has been so disclosed.

Questions and Concerns Regarding Compliance with this Policy

An individual providing personal information to Lomsnes Veterinary Hospital Ltd. may address any questions, concerns or complaints to the Privacy Officer. Lomsnes Veterinary Hospital will establish a procedure for processing any complaint about this personal information policy to ensure that all complaints are dealt with in an objective, fair and effective manner.

Privacy Officer Contact Information

Attn: Privacy Officer
Lomsnes Veterinary Hospital Ltd.
3450-50 Ave
Red Deer, AB, T4N 3Y4

Phone: 403-342-6040

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Dear Clients,

Our region is seeing increased cases of Covid-19 and as a result, more stringent pandemic response measures have been put in place by our government. To ensure that we follow these new protocols, our veterinary hospital is returning to a Closed-Door Policy effective immediately.

1. WE CAN SEE ALL CASES BY APPOINTMENT ONLY

To book an appointment, please call 403-342-6040 or email info@lomsnesvet.ca. Due to higher than normal call volume, we may be busy with other clients and patients. Please leave us a message or send us an email and we will get back to you as soon as possible. We appreciate your patience as we do our best to accommodate everyone's needs.

2. SAFETY MEASURES FOR APPOINTMENTS

3. PAYMENT METHODS

Credit/Debit cards are the preferred payment method.

4. CHANGES TO CURBSIDE PICKUP

With the cold weather approaching we will be changing our curbside pickup protocol:

  1. For the purchase of food, treats and/or medications please call at least an hour ahead of time, and your order will be prepared. Prepaying over the phone is recommended.
  2. Our main door will be open for purchase/pickup of food, treats and medications only.
  3. Masks are mandatory in hospital at all times. No exceptions. Please use our hand sanitizer in the clinic.
  4. Maximum of two people in the reception area at all times.
  5. If you have not already prepaid, you will pay for your order at the reception desk. Please maintain social distancing while in the clinic and do not wander throughout the clinic.
  6. Your order will be ready with your name on it. Once you have paid for your order at the reception desk, you can pick it up on your way out.

*Please note, only one person per family is allowed in the building to pick up items.

5. ONLINE ORDERING 

Online shopping is available for your pet from the comfort of your own home 24/7. Your order will be delivered directly to your home! Visit our website and click on "Online Store" to register. It’s that easy!

6. ONLINE CONSULTATIONS ARE AVAILABLE

If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

7. NEW PET OWNERS

Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.

8. OPERATION HOURS

We are OPEN with the following hours:
Monday to Friday: 8:00 am - 5:00 pm
Saturday: 9:00 am - 1:00 pm
Sunday: CLOSED

We will always be here, so your pet will continue to receive the care they deserve. With this new system, we will provide our medical services without compromising the health and safety of our dedicated team members. This protocol may take longer; however, it is something we have to do to keep our community safe. With that in mind, please be extra patient and kind to our team members. These circumstances place added responsibilities and stress on all of us.

These measures are temporary and we will reassess as time goes on. Please keep a lookout for any further updates from our team. Together, we can all help in stopping the spread of Covid-19. 

If you have any questions or concerns, please do not hesitate to call us at 403-342-6040. Please note that we are receiving more calls than usual. We apologize for any delays that you may experience when reaching out to us.

Your dedicated team at Lomsnes Veterinary Hospital