Last Updated: November 27, 2020
Our region is seeing increased cases of Covid-19 and as a result, more stringent pandemic response measures have been put in place by our government. To ensure that we follow these new protocols, our veterinary hospital is returning to a Closed-Door Policy effective immediately.
1. WE CAN SEE ALL CASES BY APPOINTMENT ONLY
To book an appointment, please call 403-342-6040 or email firstname.lastname@example.org. Due to higher than normal call volume, we may be busy with other clients and patients. Please leave us a message or send us an email and we will get back to you as soon as possible. We appreciate your patience as we do our best to accommodate everyone's needs.
2. SAFETY MEASURES FOR APPOINTMENTS
Clients are no longer allowed in the exam room with their pet. You must remain in your vehicle (or at least 6 ft. away from our doors) while we treat your pet.
3. PAYMENT METHODS
Credit/Debit cards are the preferred payment method.
4. CHANGES TO CURBSIDE PICKUP
With the cold weather approaching we will be changing our curbside pickup protocol:
*Please note, only one person per family is allowed in the building to pick up items.
5. ONLINE ORDERING
Online shopping is available for your pet from the comfort of your own home 24/7. Your order will be delivered directly to your home! Visit our website and click on "Online Store" to register. It’s that easy!
6. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
7. NEW PET OWNERS
Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.
8. OPERATION HOURS
We are OPEN with the following hours:
Monday to Friday: 8:00 am - 5:00 pm
Saturday: 9:00 am - 1:00 pm
We will always be here, so your pet will continue to receive the care they deserve. With this new system, we will provide our medical services without compromising the health and safety of our dedicated team members. This protocol may take longer; however, it is something we have to do to keep our community safe. With that in mind, please be extra patient and kind to our team members. These circumstances place added responsibilities and stress on all of us.
These measures are temporary and we will reassess as time goes on. Please keep a lookout for any further updates from our team. Together, we can all help in stopping the spread of Covid-19.
If you have any questions or concerns, please do not hesitate to call us at 403-342-6040. Please note that we are receiving more calls than usual. We apologize for any delays that you may experience when reaching out to us.
Your dedicated team at Lomsnes Veterinary Hospital