Blog

Last Updated: November 27, 2020

Dear Clients,

Our region is seeing increased cases of Covid-19 and as a result, more stringent pandemic response measures have been put in place by our government. To ensure that we follow these new protocols, our veterinary hospital is returning to a Closed-Door Policy effective immediately.

1. WE CAN SEE ALL CASES BY APPOINTMENT ONLY

To book an appointment, please call 403-342-6040 or email info@lomsnesvet.ca. Due to higher than normal call volume, we may be busy with other clients and patients. Please leave us a message or send us an email and we will get back to you as soon as possible. We appreciate your patience as we do our best to accommodate everyone's needs.

2. SAFETY MEASURES FOR APPOINTMENTS

• Continue our "closed waiting room" policy to protect our clients and staff. Please call 403-342-6040 when you arrive and we will let you know what door to bring your pet to.

• Clients are no longer allowed in the exam room with their pet. You must remain in your vehicle (or at least 6 ft. away from our doors) while we treat your pet. 

• Washrooms are not available for public use.

3. PAYMENT METHODS

Credit/Debit cards are the preferred payment method.

4. CHANGES TO CURBSIDE PICKUP

With the cold weather approaching we will be changing our curbside pickup protocol:

1. For the purchase of food, treats and/or medications please call at least an hour ahead of time, and your order will be prepared. Prepaying over the phone is recommended.
2. Our main door will be open for purchase/pickup of food, treats and medications only.
3. Masks are mandatory in hospital at all times. No exceptions. Please use our hand sanitizer in the clinic.
4. Maximum of two people in the reception area at all times.
5. If you have not already prepaid, you will pay for your order at the reception desk. Please maintain social distancing while in the clinic and do not wander throughout the clinic.
6. Your order will be ready with your name on it. Once you have paid for your order at the reception desk, you can pick it up on your way out.

*Please note, only one person per family is allowed in the building to pick up items.

5. ONLINE ORDERING 

Online shopping is available for your pet from the comfort of your own home 24/7. Your order will be delivered directly to your home! Visit our website and click on "Online Store" to register. It’s that easy!

6. ONLINE CONSULTATIONS ARE AVAILABLE

If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

7. NEW PET OWNERS

Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.

8. OPERATION HOURS

We are OPEN with the following hours:
Monday to Friday: 8:00 am - 5:00 pm
Saturday: 9:00 am - 1:00 pm
Sunday: CLOSED

We will always be here, so your pet will continue to receive the care they deserve. With this new system, we will provide our medical services without compromising the health and safety of our dedicated team members. This protocol may take longer; however, it is something we have to do to keep our community safe. With that in mind, please be extra patient and kind to our team members. These circumstances place added responsibilities and stress on all of us.

These measures are temporary and we will reassess as time goes on. Please keep a lookout for any further updates from our team. Together, we can all help in stopping the spread of Covid-19. 

If you have any questions or concerns, please do not hesitate to call us at 403-342-6040. Please note that we are receiving more calls than usual. We apologize for any delays that you may experience when reaching out to us.

Your dedicated team at Lomsnes Veterinary Hospital